Shipping Refrigerated Food from Cartagena to San Juan via Air Freight

Shipping fresh produce successfully necessitates a continuous cold chain. Use cooler boxes with the right amount of gel packs for Chilled food or dry ice for frozen goods, pre‑chill products before packing, and choose a expedited service. Clearly mark boxes as “Perishable” and specify the required temperature so carriers handle them as Reefer cargo.

Yes, Frozen food can often be shipped with dry ice by air, but dry ice is regulated as a dangerous good. Airlines impose limits on how much dry ice is allowed per package and per shipment, and labels must show the net weight of dry ice and UN1845 markings. Most experts recommend checking carrier and destination rules in advance and combining dry ice with insulated packaging to keep Frozen food at temperature while staying within dry‑ice limits.

Standard cargo policies may Exclude coverage for temperature-related loss on fresh food and frozen food. Most shippers should arranging a policy that specifically covers temperature deviation and spoilage, and declaring the full value of your Reefer cargo. Keep packing records and temperature logs; insurers often require proof that adequate insulation was used before honoring claims.

Most Chilled food should stay between 0–4°C, while many Frozen food products must remain at −18°C or colder. Exact ranges depend on the product type and local regulations. Always check requirements for each item and specify the target range on booking instructions and labels so your temperature-controlled shipment is set correctly.

You can sometimes mix Fresh produce and Frozen food in the same load, but only if your container or vehicle can maintain separate temperature zones. Chilled food typically needs temperatures above freezing, while frozen food must stay well below zero. If only one temperature setpoint is available, We recommend separating them into different temperature-controlled shipments to avoid freezing perishable goods or partially thawing frozen items.

It is essential to maintain appropriate temperature controls during air freight to ensure the freshness of perishable items. Fresh food should be kept at refrigeration temperatures, while frozen food must remain at sub-zero temperatures. Proper packaging and insulation are critical to prevent temperature fluctuations.

Shipments of fresh and frozen food must comply with both Colombian export regulations and Puerto Rican import regulations, including health and safety standards. Necessary documentation includes health certificates, customs declarations, and any specific permits required for food products.

Yes, we provide custom handling such as white-glove delivery, inside delivery, liftgate, and assembly services, especially for retail, hospitality, or medical equipment rollouts.

As a client, you’re assigned a dedicated support team led by a Client Success Officer, so you work with real people who know your freight instead of call centers or scripts.

We accept ACH, wire transfer, and credit card payments, with payment terms set during onboarding and adjustable for specific enterprise requirements.