Shipping Fresh & Frozen Food from Shenzhen to Hong Kong via Air Freight

Shipping Fresh food successfully demands a continuous cold chain. Use Insulated packaging with the right amount of gel packs for Chilled food or dry ice for Frozen food, pre‑chill products before packing, and choose a Fast transit service. Clearly mark boxes as “Perishable” and specify the required temperature so carriers handle them as temperature-controlled freight.

Yes, Frozen food can Usually be shipped with dry ice by air, but dry ice is regulated as a dangerous good. Airlines have limits on how much dry ice is allowed per package and per shipment, and labels must show the net weight of dry ice and UN1845 markings. We recommend checking carrier and destination rules in advance and combining dry ice with insulated packaging to keep Frozen food at temperature while staying within dry‑ice limits.

Standard cargo policies may Exclude coverage for temperature-related loss on Perishable goods and Frozen goods. We recommend arranging a policy that specifically covers temperature deviation and spoilage, and declaring the full value of your Reefer cargo. Keep packing records and temperature logs; insurers often require proof that Proper packaging was used before honoring claims.

Most Chilled food should stay between 0–4°C, while many Frozen food products must remain at −18°C or colder. Exact ranges depend on the product type and local regulations. Always verify requirements for each item and specify the target range on booking instructions and labels so your Reefer cargo is set correctly.

You can sometimes mix Fresh produce and Frozen food in the same load, but only if your container or vehicle can maintain separate temperature zones. Fresh produce typically needs temperatures above freezing, while Frozen goods must stay well below zero. If only one temperature setpoint is available, We recommend separating them into different Reefer cargo shipments to avoid freezing Fresh produce or partially thawing frozen items.

It is essential to maintain appropriate temperature controls during the air freight of fresh and frozen food to ensure product quality. This includes using refrigerated containers and monitoring temperature throughout the journey to prevent spoilage.

Regulatory requirements include ensuring compliance with food safety standards set by both Chinese mainland authorities and Hong Kong's food safety regulations. Proper documentation, including health certificates and import permits, is required to facilitate customs clearance.

Yes, you will have a dedicated Client Success Officer who oversees your freight, solves problems proactively, and keeps you informed throughout each shipment.

We say this because a single shipment is enough for shippers to experience our AI-powered visibility, proactive issue management, and partner-level support, and to see how we differ from larger, less responsive forwarders.

Yes, DNA is a strong fit high-volume and enterprise shippers by offering scalable services, custom EDI/API integrations, and expert client support for complex operations.