Shipping Chilled Food from Surabaya to San Jose via Ocean Freight

Moving perishable goods successfully demands a continuous cold chain. Use thermal containers with the right amount of gel packs for refrigerated food or dry ice for frozen goods, pre‑chill products before packing, and choose a Fast transit service. Clearly mark boxes as “Perishable” and specify the required temperature so carriers handle them as temperature-controlled freight.

Yes, frozen goods can in many cases be shipped with dry ice by air, but dry ice is regulated as a dangerous good. Airlines have limits on how much dry ice is allowed per package and per shipment, and labels must show the net weight of dry ice and UN1845 markings. Our compliance team recommends checking carrier and destination rules in advance and combining dry ice with insulated packaging to keep reefer cargo at temperature while staying within dry‑ice limits.

Standard cargo policies may limit coverage for temperature-related loss on chilled food and frozen food. Insurance specialists generally recommend arranging a policy that specifically covers temperature deviation and spoilage, and declaring the full value of your refrigerated food shipment. Keep packing records and temperature logs; insurers often require proof that correct handling was used before honoring claims.

Most refrigerated food should stay between 0–4°C, while many frozen goods products must remain at −18°C or colder. Exact ranges depend on the product type and local regulations. Always verify requirements for each item and specify the target range on booking instructions and labels so your temperature-controlled shipment is set correctly.

You can sometimes mix fresh food and frozen goods in the same load, but only if your container or vehicle can maintain separate temperature zones. Chilled food typically needs temperatures above freezing, while frozen food must stay well below zero. If only one temperature setpoint is available, best practice is separating them into different temperature-controlled shipments to avoid freezing Fresh produce or partially thawing frozen items.

Fresh & Frozen Food must be kept at specific temperature ranges throughout the journey to ensure quality. This includes using refrigerated containers for chilled items and maintaining proper airflow to prevent spoilage. Additionally, careful loading and unloading procedures are essential to minimize temperature fluctuations.

Shipments of Fresh & Frozen Food must comply with both Indonesian export regulations and Costa Rican import requirements. This includes obtaining necessary health and phytosanitary certificates, ensuring that products meet safety standards, and completing all required documentation for customs clearance in both countries.

Absolutely, we do full port-to-door service, managing booking, loading, customs clearance, and final-mile delivery with one point of contact and one visibility platform.

Yes, you can. You can see our certifications and compliance credentials, including FMC license, DOT number, and C-TPAT partnership, in the Certifications section of our FAQs.

If you spot an issue, we act fast, and SAMMIE also flags duplicates or anomalies before invoices are sent, with your dedicated Client Success Officer available for clarification.